Charles Kabanda

Charles coordinates the formulation, implementation, and monitoring of the Bank’s financial inclusion strategy.

The major objective of the division that he heads, is to increase accessibility to affordable financial services by expanding its retail footprint and innovative offers on digital platforms, especially to Rural communities, in a sustainable manner.

The Division supervises over 80 bank branches, over 200 ATMs, and over 7000 active Agents as well as over 1,200,000 customers enrolled for phone banking.

Mr. Kabanda leads the strategy development for branch network expansion, business growth, operations and controls supervision, retail sales mobilization, alternative channels, microfinance, customer Service, and the high-net-worth customer segment.